To achieve this valuable accolade, staff received extensive training so that they provide accurate, current, relevant, and unbiased advice to callers and online enquirers. This required significant investment on behalf of Quotatis and its employees, since they had to go through a three-step process involving training, accreditation and endorsement, which included practical and written exams.
“We are extremely proud to receive the EST endorsement,” explained Quotatis’s Business Development Director, Lorraine Clayton. “It elevates us above the competition and makes us more than just a lead generation company.
“This proves that we are committed to providing the very best advice regarding energy efficiency, which takes us to the next level, beyond simply generating leads. We can offer in-depth advice – backed up by the highly respected Energy Saving Trust – on a range of energy saving methods, including double glazing, insulation, replacement boilers and renewable energy. This, in turn, provides opportunities for our business partner.”
This commitment is shown by Quotatis also joining REA (Renewable Energy Association) and STA (Solar Trade Association) to ensure that they are kept up to date with the requirements of the industry. Quotatis also has the IIE (Investors in the Environment) accreditation for which the company has the ‘working towards’ logo.
“Almost 10% of the UK’s energy is generated by renewable methods, be that solar, hydro, geo-thermal, wind, or biomass,” explained Teresa Gizzi, Quotatis’s sales director. “That figure is expected to grow as increasing numbers of homeowners turn to renewables either encouraged by government feed-in tariffs, or to avoid crippling energy costs.
“As a result, sites like www.allrenewables.co.uk are becoming extremely popular as customers seek out the best deals. Therefore, it is up to us to ensure that we provide the best possible service.”
Quotatis’s new UK-based call centre was opened to cope with the growing volume of leads and subscribers. Fifteen staff work seven days a week to qualify the leads received from homeowners seeking the services of the qualified trades people registered with Quotatis. More people will be employed as the workload increases.
Every enquirer is contacted and asked key questions about their requirements, after which the leads are passed on to subscribers. “It is this diligence and commitment to the service it provides that puts Quotatis head and shoulders above competing lead providers,” Teresa reminded.